Case Study: Preferred Family Healthcare improves continuity of care with FileBound

Behavioral Health Provider Centralizes Patient Records to Improve Service and Security

Preferred Family Healthcare, a fast-growing behavioral health provider operating across 33 locations in three states, needed a secure way to store and centralize patient care documents for its custom EMR system. The organization wanted a solution that could integrate seamlessly with its electronic records, support HIPAA compliance, and improve access to charts for more than 10,000 patients treated annually.

FileBound provided the secure document repository and APIs that PFH integrated with its in-house EMR, with support from IMS. FileBound enabled centralized, authorized access to patient records from any PFH site, reduced paper handling, improved security, and sped up care transitions so charts were available immediately when patients moved locations—even between sites hours apart.

Preferred Family Healthcare

Terry Kennard

vice president of information technology