Case Study: MSIG achieves 18% cost savings in 30 days with fileAI Smart Inbox

Global Insurance Powerhouse Achieves 18% Cost Savings within 30 Days

Mitsui Sumitomo Insurance Group (MSIG), a global insurance powerhouse and Fortune Global 500 company, faced the challenge of processing a high volume of unstructured claims data received daily in multiple languages and formats. Seeking to create a more efficient, paperless workflow, MSIG partnered with vendor fileAI to implement its Smart Inbox intelligent process automation solution.

fileAI's solution automatically ingested and digitized all incoming claims data, using smart processing to auto-categorize information for the claims management system. This eliminated manual data entry across all business lines. The implementation delivered significant results within the first month, including a 60% reduction in claims processing time and an 18% reduction in operating expenses. fileAI also provided MSIG with enhanced data analytics and fraud detection capabilities, future-proofing their operations.

Mitsui Sumitomo Insurance Group (MSIG)

Enny Halim

Executive Vice President Business Development & Digitalization