Case Study: JSM & Associates achieves 200% productivity improvement and PM compliance with Fiix

Uses airport maintenance software to manage airport baggage handler conveyor systems

JSM & Associates designs, engineers and maintains complex airport baggage handling systems for more than 200 airports worldwide. As automation increased system complexity, their paper‑based maintenance process became inefficient, making it hard to track preventive work, meet strict airport compliance, reduce downtime and control maintenance costs.

They implemented Fiix CMMS as their system of record to manage preventive and reactive maintenance, centralize asset documents and automate PM notifications. The CMMS now handles 500+ monthly PMs, simplified audits and compliance reporting, and boosted productivity (about a 200% improvement over paper). JSM is also rolling out parts inventory and mobile workflows to further reduce costs and improve field efficiency.

JSM & Associates

Sue

Systems Manager