Case Study: BSW Timber improves maintenance visibility and reduces downtime with Fiix

How a UK sawmill manufacturer gave their workforce the power to make data to drive decisions and mobilized a team of engineers

BSW Timber was struggling at its Fort William site with a homegrown maintenance system built from spreadsheets and A3 sheets, which made it hard to manage downtime, communicate across shifts, control preventive maintenance, and track parts and inventory. The team needed a CMMS that would work for a diverse workforce and be easy enough for everyone to adopt, so they turned to Fiix.

Fiix implemented its CMMS and professional services support to help BSW Timber manage maintenance planning, inventory, mobile work requests, and QR code access to equipment information. The results included better visibility, improved communication, easier scheduling of preventive maintenance, faster repairs, and stronger data for decision-making through Fiix analytics. BSW Timber also reported reduced downtime, with Fiix helping them better control asset performance and provide directors with the right information in one click.

BSW Timber

Robert Wojcik

Engineer