Case Study: Uber improves collaborative design workflows with Figma

Uber cuts design communication overhead by 75% with Figma

Uber, a global logistics giant, faced a significant design collaboration challenge. Its team, particularly those working on cash payment systems for emerging markets, struggled with an inefficient design workflow. Using a previous tool that lacked real-time collaboration, designers like Femke van Schoonhoven were forced to work across multiple applications, leading to painful delays during critical user testing trips. This inefficiency prompted the search for a better solution, leading them to the vendor Figma.

By implementing Figma's web-based design platform, Uber's team achieved seamless real-time collaboration. The solution drastically reduced communication overhead by at least 75%, as stakeholders could now access the latest designs directly without lengthy email chains. Engineers were brought into the process earlier, simplifying handoffs. Figma provided a single source of truth, making the design process more visible, transparent, and globally minded, which ultimately allowed the team to move faster and work together more effectively on a common goal.

Uber