Case Study: National Australia Bank unifies onboarding and speeds sign-ups with Figma

National Australia Bank cuts onboarding time by 50% with Figma

National Australia Bank (NAB) faced challenges with fragmented and inconsistent design across its enterprise, which included over 200 designers managing 65 different customer onboarding pathways. With several outdated component libraries, even a single manual update could take days, increasing compliance risks and customer friction. To unify its design process, NAB turned to Figma Enterprise.

Using Figma, NAB built a unified design system called Elevate, featuring smart, reusable components and variables for theming. This solution streamlined the design-to-development handoff with Dev Mode and became the single source of truth. The results for NAB were significant: a 50% faster customer sign-up process, a 70% reduction in form fields, and the removal of duplication through pre-approved, published components.

National Australia Bank (nab)