Case Study: Mizuho Bank streamlines UX design and boosts app ratings with Figma

Mizuho Bank boosts App Store rating from 1.5 to 4.5 stars with Figma

Mizuho Bank, a major commercial bank, faced challenges with its text-based design and development process, which led to miscommunication with vendors, unsatisfactory final products, and inefficient document exchange. To improve product quality and streamline communication, the bank's Digital Marketing Department sought to implement Figma.

By adopting Figma and FigJam, the bank streamlined its workflow, enabling real-time visual collaboration and co-editing that replaced lengthy email exchanges. This solution dramatically improved the Mizuho Direct app, increasing its App Store rating from 1.5 to 4.5 stars. Figma also fostered better team communication, accelerated brainstorming, and reduced version management costs, solidifying its role as an essential tool for Mizuho Bank.

Mizuho Bank