Case Study: DBS Bank improves UX maturity and cross-platform collaboration with Figma

DBS Bank scales design with Figma across 25 designers and 12 development squads

DBS Bank, a Singapore-based banking multinational, faced significant challenges in scaling its design processes due to a fragmented toolset that created silos between its Mac-based designers and its predominantly Windows-using business and tech teams. This disconnect led to inefficient feedback loops, miscommunication, and a massive backlog of design-related bugs, hindering collaboration and slowing down their user-centric digital transformation efforts.

By implementing Figma's browser-based design platform, specifically its Enterprise plan, DBS was able to create a unified and secure environment for real-time collaboration across all teams and operating systems. The solution streamlined their design process with clear version control and audit trails, broke down silos by allowing stakeholders to co-create and comment directly in files, and embedded design more deeply into their development workflow. As a result, Figma helped DBS improve efficiency, reduce misinterpretation, and successfully manage a large-scale, multi-country redesign project with over 25 designers collaborating seamlessly.

DBS Bank