Case Study: SONIFI achieves real-time reporting and deployment transparency with Fieldwire by Hilti

How SONIFI utlizes Fieldwire to deliever premier hospitality technology and service platforms for a smarter enterprise

SONIFI, a global technology provider for hospitality and healthcare with 5,200+ locations and 1M+ rooms under management, struggled with decentralized, spreadsheet-based processes and inconsistent reporting across its 200+ field technicians. That lack of visibility and reliance on emails, Excel and paper made inspections, contractor reporting and project tracking slow and error-prone, so SONIFI turned to Fieldwire by Hilti and its Fieldwire app, reports and task-management features to modernize deployments.

Fieldwire by Hilti implemented templated Fieldwire reports, task checklists, photo attachments and real‑time PDF delivery so technicians and contractors could document installs from their smartphones. The result: faster, consistent reporting and clear documentation that resolved disputes and increased transparency—what once took days to clarify now takes about five minutes via the Fieldwire app—streamlining workflows and improving quality across SONIFI’s global operations.

SONIFI

Russell Sammons

Senior Manager of Deployments