Case Study: Truly Nolen Carolina achieves paperless, data-driven operations and significant labor-cost savings with FieldRoutes

Truly Nolen Carolina - Customer Case Study

Truly Nolen Carolina, a residential and specialized commercial pest-control provider in Charlotte and part of the larger Truly Nolen family, acquired an existing business and needed to modernize operations. The new owners wanted to move away from a legacy, paper-based system to a paperless, data-driven platform that would boost efficiency and profitability, so they engaged FieldRoutes and its PestRoutes solution to meet those goals.

FieldRoutes implemented PestRoutes CRM and mobile apps for sales reps and technicians, enabling optimized routing, faster customer sign-ups and seamless payment collection. As a result, Truly Nolen Carolina moved to a 100% paperless operation, significantly reduced administrative time and overtime (cutting labor costs), increased technician productivity and customer loyalty, and became a model of efficiency within the national corporation. FieldRoutes’ ongoing product improvements also helped the franchise continue to refine operations and customer satisfaction.

Truly Nolen Carolina