Case Study: RichPro Pest Management achieves 40% more stops-per-day and nearly 30% higher technician productivity with FieldRoutes

RichPro Pest Management - Customer Case Study

RichPro Pest Management, a family-owned pest control company serving Greater Richmond since 1975, struggled with an outdated, confusing software system that lacked mobile capability, caused paper-heavy workflows, and made billing and scheduling inefficient. Owner David Outhous selected FieldRoutes (formerly PestRoutes) to replace the legacy system and modernize operations with a more intuitive, mobile-first solution.

FieldRoutes implemented its Operations Suite—including mobile tablets, Trigger Rules for automated customer communications, and Intelligent Routing—to streamline billing, eliminate paper, and optimize routes. As a result, RichPro cut billing time from hours to minutes, increased stops-per-day by an estimated 40%, boosted technician productivity nearly 30%, and achieved 16% year-over-year revenue growth while operating with one fewer technician.

RichPro Pest Management

David Outhous

Owner