Case Study: General Environmental Services achieves 15% more recurring customers and 5% revenue growth with FieldRoutes

General Environmental Services - Customer Case Study

General Environmental Services, a pest-control company based in Malden, MA, struggled with an expensive, manual, and inefficient software setup that hampered scheduling, invoicing, lead follow-up and online reputation. Operations manager Melanie Espinola and owners Marybeth and Peter Wonson sought a more affordable, user-friendly solution and chose FieldRoutes, implementing FieldRoutes software (including FieldRoutes Mobile) to replace their previous provider.

FieldRoutes migrated the company’s data and deployed features for optimized routing, automated invoicing and communications, mobile technician workflows, lead capture, tasks and review prompts. As a result, General Environmental Services increased recurring customers by 15% in 2023, grew total revenue 5% year‑over‑year while reducing stops by 2%, sped up payments, cut paper costs, and lifted their Google rating from 2.7 to 4.7 — all enabled by FieldRoutes.

General Environmental Services

Melanie Espinola

Operations Manager