Case Study: Bug-N-A-Rug Exterminators achieves 85% customer growth and slashes scheduling from 3.5 hours to 30 minutes with FieldRoutes

Bug-N-A-Rug Exterminators - Customer Case Study

Bug-N-A-Rug Exterminators, a family-owned pest management company in Wilmington, NC with three locations and 40 technicians, was constrained by a legacy system that functioned mainly as a contact database with basic scheduling. They had no intelligent mapping or mobile capabilities, relied on printed termite graphs and manual invoicing/credit-card entry (even employing a full‑time printer/biller), and spent hours on routing and scheduling — so they chose FieldRoutes and its Operations Suite to modernize operations.

FieldRoutes implemented the Operations Suite — including Intelligent Routing, Job Pool, Visual Mapping, an interactive Dashboard and a customer portal — enabling paperless WDO reports, mass emailing/exportable lists, and accurate, color-coded route planning. The result: scheduling time fell from 3–3.5 hours to 30 minutes, average customer count rose by 85%, dollars collected increased about 8%, termite paperwork was eliminated, and Bug‑N‑A‑Rug reached the 2020 PCT Top 100.

Bug-N-A-Rug Exterminators

Michelle Beech

Office Manager