Case Study: Centenary Bank improves agency banking efficiency with FieldPro

Centenary Bank's transformation of agency banking in Uganda with FieldPro App

Centenary Bank, a leading commercial bank in Uganda, faced significant challenges in managing its extensive Cente Agent agency banking network. Issues with agent recruitment, monitoring quality visits, tracking performance, and managing cash float created inefficiencies and hampered growth. To address these obstacles, the bank turned to FieldPro's Agent Network solution for a comprehensive fix.

Implementing the FieldPro platform streamlined agent recruitment and enabled real-time performance monitoring and geolocation-tracked quality visits. The results were substantial: agent recruitment time dropped by 60%, daily visits increased by 30%, agent productivity rose by 25%, and float shortages decreased by 70%. FieldPro provided Centenary Bank with the efficient management tools needed to enhance operations and advance financial inclusion in Uganda.

Centenary Bank

Ronald Kibirige

Agency Banking Operations Manager