Case Study: Centenary Bank reduces recruitment time with FieldPro

Centenary Bank cuts recruitment time by 60% with FieldPro

Centenary Bank, a leading commercial bank in Uganda, faced significant challenges in managing its extensive agency banking network. The bank struggled with inefficient agent recruitment, ensuring quality visits, monitoring performance, and managing agent cash float. To address these issues, they turned to the vendor FieldPro and implemented its FieldPro Agent Network solution.

FieldPro provided a comprehensive, cloud-based platform that streamlined operations. The solution enabled digital agent recruitment with vetting, used geolocation to verify quality visits, offered real-time performance monitoring, and provided predictive analytics for float management. As a result, Centenary Bank achieved a 60% reduction in agent recruitment time, a 30% increase in daily quality visits, a 25% improvement in agent productivity, and a 70% decrease in float shortages, greatly enhancing their financial inclusion efforts across Uganda.

Centenary Bank