Case Study: Africell improves mobile money agent network quality with FieldPro

Africell improves mobile money agent quality across 4 countries with FieldPro

Africell, a leading telecommunications provider operating in four African countries, faced significant challenges in managing its mobile money agent network. These challenges included ensuring agent training and performance, managing agent liquidity, maintaining branding consistency, and effectively monitoring thousands of agents across vast geographic areas. To address these issues, Africell partnered with FieldPro and implemented its Agent Network app.

The FieldPro solution provided tools for agent recruitment, visit scheduling, real-time liquidity management, branding compliance checks, and product awareness training. This resulted in a significant improvement in customer experience, agent branding, and consistency of service delivery across all markets. FieldPro played a crucial role in empowering agents and providing Africell with a strong competitive edge.

Africell