Case Study: Modern Medical Systems Co. streamlines field service management with Fieldpoint Service Applications, Inc.

Modern Medical Systems Co. manages 7,000+ PM incidents per month with Fieldpoint Service Applications, Inc.

Modern Medical Systems Co. (MMS), a service provider for medical equipment, faced the challenge of replacing its labor-intensive field service processes. The company needed a solution to manage detailed contracts, strict FDA-compliant preventative maintenance schedules, and provide transparency across its sales, service, and financial lines of business. They selected the Fieldpoint service management solution from vendor Fieldpoint Service Applications, Inc. to address these needs.

Fieldpoint implemented a comprehensive field service management system for MMS that included contract management, mobile enablement, and customized preventative maintenance checklists. The solution integrated with Microsoft Dynamics GP and provided the scalability required. This implementation successfully managed over 50,000 contract line items per hospital and upwards of 7,000 preventative maintenance incidents per month, ensuring FDA compliance and streamlining operations for Modern Medical Systems Co.

Modern Medical Systems Co.