Case Study: Kraft Power achieves near paperless field service operations with Fieldpoint

Kraft Power goes 99% paperless with Fieldpoint

Kraft Power Corporation, a provider of engine-generator systems across the eastern United States, faced challenges with its manual, paper-based field service processes. This outdated system caused missed quotes and invoicing that took up to a week to complete. To modernize its operations, Kraft Power turned to vendor Fieldpoint Service Applications, Inc. for a mobile field service solution.

The solution implemented was Fieldpoint's mobile field service app, which provided technicians with digital checklists and work orders. This shift resulted in Kraft Power becoming 99% paperless and dramatically improved efficiency. Measurable impacts included reducing invoice time from five-six days to having 90% of work orders invoiced the next day. The solution from Fieldpoint also streamlined quote management, ensuring requests were actioned immediately and no longer fell through the cracks.

Kraft Power Corporation