Fieldpoint Service Applications, Inc.
15 Case Studies
Case Study: Bailiwick scales IT deployments with Fieldpoint field service software
A Fieldpoint Service Applications, Inc. Case Study
How IT Services Companies Use Field Service Software
The customer Bailiwick, a technology solutions company, faced challenges managing a high volume of equipment installations and service desk calls. To handle this scale and gain better business visibility, they implemented the Fieldpoint field service management software for project and work order management.
Fieldpoint provided a solution that automated project workflows, including generating work orders and converting equipment requisitions into purchase orders. This automation saved time and enabled Bailiwick to significantly increase its deployment capacity without adding internal resources, creating a highly scalable business model. The vendor, Fieldpoint, made it possible for the company to handle greater volume with the same number of staff.
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