Case Study: Modern Medical Systems Co. achieves scalable, FDA‑compliant integrated service management with Fieldpoint Service Applications, Inc.

How is MMS Using Fieldpoint For Service Management

Modern Medical Systems Co. (MMS), a New York–based biomedical equipment service provider with 200+ employees, needed to replace labor‑intensive processes and meet strict FDA requirements. MMS required a scalable service management system to track detailed contract lines for every hospital, manage preventative maintenance (PM) schedules and checklists, and provide transparency across sales, field service and finance — and selected Fieldpoint Service Applications, Inc.'s Fieldpoint for Service Management.

Fieldpoint Service Applications, Inc. implemented Fieldpoint for Service Management integrated with Microsoft Dynamics GP/CRM, Outlook and requisition software to deliver contract management, parts requisition, field scheduling, mobile enablement, time/expense capture, incident/ticketing, PM checklists and customer billing. The solution provided visibility into third‑party contractor incidents, ensured FDA‑compliant PM schedules and workflows, captured timesheet details to trigger billing, and supported tracking of over 50,000 contract line items per hospital and up to 7,000 PM incidents per month.

Modern Medical Systems Co.

Andrew Kudrycki

IT Supervisor