Case Study: EvolvTec achieves real-time service management, higher engineer productivity and same-day billing with Fieldpoint Service Applications, Inc.

How is EvolvTec Using Fieldpoint For Service Management?

EvolvTec, a large provider of IT services and equipment for government, banks and education, faced growing complexity in managing people, inventory and billing as it scaled after spinning off in 2008. To support rapid growth and integrate finance and inventory, EvolvTec selected Fieldpoint Service Applications, Inc.’s Fieldpoint platform (including Fieldpoint Mobile) alongside Microsoft Dynamics GP to handle service management, dispatch and serialized asset tracking.

Fieldpoint Service Applications, Inc. implemented an end-to-end solution covering inventory and warehouse management, contract/asset tracking, help desk and dispatch, mobile work orders, a customer portal and integrated billing. As a result, EvolvTec gained real-time service call updates, higher engineer utilization and productivity, and the ability to produce accurate invoices within a day—and often the same day—after service completion.

EvolvTec

Jim Jones

VP of Engineering Services