Case Study: Kraft Power Corporation goes 99% paperless and achieves faster invoicing with Fieldpoint Service Applications, Inc.

How going mobile has benefited Kraft Power’s approach to field service

Kraft Power Corporation, a Boston-based engine-generator service company, was hampered by paper-based field processes that caused missed quotes and week-long invoicing delays. To modernize operations they engaged Fieldpoint Service Applications, Inc., deploying Fieldpoint’s mobile field service app and field service management software to replace paper checklists and manual workflows.

Fieldpoint Service Applications, Inc. implemented mobile checklists, work order and quoting workflows, scheduling and Microsoft GP integration so technicians capture time, photos and quote requests on-site. The result: Kraft Power is ~99% paperless and now invoices 90% of work orders the next day (versus 5–6 days before), with faster quoting and improved technician and customer satisfaction.

Kraft Power Corporation

Brian Donahoe

Information Technology Manager