Case Study: Hartwig, Inc. achieves mobile field-service efficiency and streamlined work order management with Fieldpoint Service Applications, Inc.

Hartwig Turns to Fieldpoint For Mobility and Ease of Use

Hartwig, Inc., a national machine tool and manufacturing support company with nearly 60 years in the industry, needed a feasible, easy-to-use mobile system to simplify the amount of information technicians entered from the field and eliminate cumbersome VPN/laptop workflows. They selected Fieldpoint Service Applications, Inc. and its field service software and mobile field service app to replace their custom CRM and support mobile work order and time entry.

Fieldpoint Service Applications, Inc. implemented a streamlined work order management solution with Microsoft GP integration and an offline-capable mobile app so technicians could capture time, materials and work details on phones or tablets. The change cut administrative time by roughly five to ten minutes per case, supports more than 80 technicians (85 Fieldpoint users), sped invoicing and simplified field-to-office workflows, improving service efficiency and customer satisfaction.

Hartwig, Inc.

Seth Machlus

Vice President of Operations