Case Study: Hartwig achieves streamlined mobile field service with Fieldpoint Service Applications

Hartwig saves 5 to 10 minutes per service case with Fieldpoint Service Applications

Hartwig, Inc., a leading machine tool and manufacturing support solutions company, faced challenges with its outdated, customized CRM system. The system lacked mobile functionality and streamlined processes, making it difficult for field technicians to efficiently report their work and complete administrative tasks. To address these issues, Hartwig turned to Fieldpoint Service Applications, Inc. and implemented its field service management software and mobile app.

By deploying Fieldpoint's mobile field service application, technicians gained the ability to work offline on their smartphones or tablets, eliminating the need for laptops and VPN connections. This solution significantly reduced administrative time by an estimated 5-10 minutes per service case and streamlined the entire process from work order completion to customer invoicing. Hartwig reported that Fieldpoint's implementation was successful, meeting the needs of both service managers and field technicians, and providing a more efficient and user-friendly system for their operations.

Hartwig, Inc.