Case Study: Design Storage & Handling achieves faster billing and searchable equipment service history with Fieldpoint Service Applications, Inc.

Design, Storage and Handling Offer Greater Support With Fieldpoint's Field Service Software

Design Storage & Handling, an industrial equipment company based in Fredericksburg, Virginia, struggled with a manual work order system that left service history locked in paper files and Excel, produced invoices weeks late, and required extensive technician and contract administration. To modernize billing, technician workflows and reporting, they engaged Fieldpoint Service Applications, Inc. and implemented Fieldpoint’s field service management software (including work order management, contract module, Microsoft GP integration and the mobile app).

Fieldpoint Service Applications, Inc. delivered an integrated Fieldpoint solution that centralized service history, added mobile technician entry, automated contract and batch invoicing, and synced data with Microsoft Dynamics GP. The result: searchable equipment histories (2–3 years), automated monthly rental billing for ~20–25 units, batch invoicing that shaved 7–10 days off billing cycles, reduced errors and administrative overhead, and streamlined service-to-financial integration.

Design Storage & Handling

John Morfit

Technical Support Manager