Case Study: Heyn Engineering Solutions achieves 90% reduction in administration hours with Fieldmotion

Heyn Engineering Solutions - Customer Case Study

Heyn Engineering Solutions, a UK and Ireland provider of materials handling systems and services, struggled with paper-based job reporting—engineers completed triplicate work books that were often delayed, lost, or illegible, slowing parts ordering, scheduling and invoicing. To address this, Heyn implemented Fieldmotion’s field service management platform to replace manual paperwork and digitise job reporting.

Fieldmotion delivered real-time job coordination and reporting, speeding parts provision, diary management and invoicing while reducing paper reports and administration. Heyn reports Fieldmotion saved about 15 minutes per item (roughly 300 hours per month), achieved a 90% reduction in administration hours and an 80% reduction in paper reporting, and now runs key contracts smoothly with minimal admin resource.

Heyn Engineering Solutions

Kim Chalmers