Case Study: a large retailer achieves consistent contractor performance and faster invoice processing with FieldFLEX Inspection App

Large Retailer - Customer Case Study

FieldFLEX worked with a large retailer that was installing gate systems across several thousand locations nationwide to reduce theft, but the company was struggling with inconsistent installation quality from contractors. The retailer used FieldFLEX Inspections for Quality & Risk Management to standardize the process and support QA for equipment installations.

FieldFLEX implemented a mobile inspection app for contractors and verification teams, with installation checklists, configurable items for different store setups, automatic reminders, workflow controls requiring photos before completion, and automated invoice submission with backup documentation. The result was a streamlined quality assurance process, successful one-visit installations, and more consistent contractor performance nationwide, along with a significant reduction in the procure-to-pay cycle.