Case Study: Maquet improves field service efficiency with FieldEZ

Implementation of FieldEZ for leading provider of medical systems

Global Manufacturer of Medical Devices and Services, using FieldEZ, needed a better way to manage installation, service, payment collection, and field operations. Their teams were relying heavily on Excel for product maintenance, technician expenses, visit tracking, service records, and customer complaints, which led to data errors, duplication, poor visibility, and difficulty scaling operations.

FieldEZ implemented its field service platform with asset management, hospital database integration, service ticket creation, mobile attendance and location tracking, travel expense management, and offline data capture. The rollout improved first-time fix rate by 36%, cut travel time per visit by 17%, increased jobs handled per technician by 12%, and reduced ticket-to-scheduling time to under 6 minutes.