Case Study: Leading Electronic Hardware Manufacturer & IT Service Provider achieves 150% Field Engineer Efficiency Improvement with FieldEZ

Fieldez's Innovative Product Helps Improve Field Engineer Efficiency By 150%

Leading Electronic Hardware Manufacturer & IT Service Provider, a major Indian computer hardware and IT services company, needed to modernize its legacy field support operations. Its manual, disconnected ticketing process offered poor visibility and tracking, limited insight into engineer efficiency, and difficulty scaling while maintaining SLA compliance across a growing customer base.

FieldEZ implemented its on-demand mobile workforce management solution, customized to the client’s workflows and integrated with back-end systems and customer databases. FieldEZ helped boost SLA compliance from 30% to 80% in three months and to over 95% within two years, while improving engineer efficiency by 150%, increasing handled volumes by 10%, and reducing workforce needs by 25%.