Case Study: Island Aire achieves 225% growth and major time savings with FieldEdge

Island Aire - Customer Case Study

Island Aire, led by owner Matt Zimmerman and the #1 Trane dealer in Southwest Florida and the largest Lowe’s dealer in the Southeastern U.S., has rapidly expanded—growing 225% in the past year. That growth exposed operational pain points: staff spending hours calling customers about service agreements, field technicians needing a better way to document jobs and show issues to customers, and owners lacking an easy way to access complete customer histories.

Implementing FieldEdge gave Island Aire mobile access to customer files, the ability to attach photos and documents on-site, and automated tools for managing service agreements. The result: significant weekly time savings in the office, stronger technician–customer interactions through on-the-spot documentation, and instant access to job history for owners—capabilities Zimmerman likens to moving from a flip phone to a smartphone.

Island Aire

Matt Zimmerman

Owner