Case Study: Moore's Electrical and Mechanical Construction, Inc. achieves real-time field efficiency and faster billing with FieldConnect, Inc.

Moore’s Electrical and Mechanical Construction - Customer Case Study

Moore’s Electrical and Mechanical Construction, a Virginia–North Carolina service contractor founded by Dale Moore and grown to over 550 employees, faced a limiting technician portal that couldn’t keep up with their 100 field service technicians or integrate smoothly with their new Microsoft Dynamics SL ERP. To replace the aging system and avoid risky sync processes, Moore’s selected FieldConnect, Inc. and its FieldAccess mobile field service solution to provide real‑time connectivity, forms management, time tracking, and historical site data.

FieldConnect, Inc. implemented a real‑time FieldAccess integration with Dynamics SL plus mobile POs, service reports with photos, and emergency request entry for on‑call techs. The result was markedly improved real‑time communication across seven territories, more efficient dispatching, faster job completion, immediate customer service reports, and a shortened billing cycle that improved cash flow—while empowering technicians to act as trusted advisors.

Moore’s Electrical and Mechanical Construction

Troy Shelton

Executive Vice President