Case Study: James CRAFT & Son Inc. achieves greater efficiency and accuracy with FieldConnect

Mechanical & HVAC contractor, James CRAFT & Son Inc., drives companywide efficiency and accuracy with FieldConnect

James CRAFT & Son Inc., a family-owned mechanical and HVAC contractor, faced significant inefficiencies in its field service operations. The company's manual, paper-based process for handling work orders was labor-intensive, prone to errors, and resulted in hidden costs from lost documents and administrative delays. To address this challenge, they partnered with FieldConnect.

FieldConnect implemented its FieldAccess mobile field service solution, integrated with Viewpoint Vista. This provided technicians with real-time work order information on mobile devices, enabling them to complete digital forms, capture customer signatures, and record time from the field. The integration eliminated duplicate data entry, accelerated invoicing, and reduced disruptive communication between technicians and dispatchers. For James CRAFT & Son Inc., the FieldConnect solution significantly improved operational productivity, efficiency, and accuracy.

James CRAFT & Son Inc

Bill Craft

Senior VP of Service