Case Study: Maxson Associates improves mobile workforce efficiency with FieldConnect

Maxson Adopts New Technology to Address Mobile Workforce Efficiency

Maxson Associates, a family-owned business providing life safety and space management solutions, faced challenges with the efficiency of its mobile workforce. Their paper-based processes for service calls, payroll, and invoicing were time-consuming and prevented technicians from maximizing their time in the field. The company turned to vendor FieldConnect, Inc. to implement its comprehensive field service management solution.

FieldConnect’s solution, which included modules for work orders, dispatch, and time tracking, streamlined operations by digitizing workflows. This allowed for real-time verification of completed service calls and electronic data capture. The results were substantial: the billing cycle was reduced from weeks to just days, the payroll process was cut from three days to half a day, and the last four months set consecutive records for amounts invoiced, significantly impacting revenue.

Maxson Associates

Bobby Richards

Service Support Specialist