Case Study: Tampa Bay Trane achieves paperless field operations and accelerated billing with FieldConnect, Inc.

How FieldConnect modernized its field service operations

Tampa Bay Trane, a 45‑year‑old Florida HVAC contractor with 70+ service technicians and 20+ controls staff, was struggling with 3‑part paper forms that caused missed details, errors, manual data entry, hours of copying and filing, and an activity‑to‑invoice cycle that took weeks. Management wanted electronic work orders and timecards but worried about adoption after operating on paper for more than 30 years, so they selected FieldConnect, Inc.’s Mobile Technician Software (FieldAccess).

FieldConnect, Inc. implemented FieldAccess with direct integration to Tampa Bay Trane’s Microsoft Dynamics SL and led a phased, change‑management driven rollout. The new solution reduced office paperwork, shortened activity‑to‑invoice time, increased applied billing rates, empowered technicians to manage their own schedules, and enabled new business opportunities — outcomes Tampa Bay Trane credits to the FieldConnect, Inc. implementation.

Tampa Bay Trane

Tim Barnes

Service Sales & Operations Manager