Case Study: Tampa Bay Trane achieves 9% more billed field time and cuts billing cycle from weeks to 2.39 days with FieldConnect, Inc.'s FieldAccess

FieldAccess improves billing of applied time by 9% reducing billing cycle from weeks to days

Tampa Bay Trane, a 45‑year‑old Florida HVAC contractor with 70+ field technicians, was relying on 3‑part paper forms and manual time cards, which caused duplicate data‑entry errors, tied technicians to office paperwork, and stretched the billing cycle to weeks. To address these issues, Tampa Bay Trane implemented FieldConnect, Inc.’s FieldAccess mobile field technician software.

FieldConnect, Inc.’s FieldAccess integrated with Tampa Bay Trane’s Microsoft Dynamics SL to provide real‑time job and payroll updates, eliminating paper processes and reducing errors. As a result, billed applied time rose from 76% to 85% (a 9% increase), average time from service activity to invoice shortened to 2.39 days with 94% of invoices going out within 4 days, and the revenue improvement delivered a 200+% return on the FieldConnect investment.

Tampa Bay Trane