Case Study: C&C Group achieves 17% annual service revenue growth and improved field-service efficiency with FieldConnect, Inc.

C&C Group Drives Field Service Efficiency for Long-Term Growth

C&C Group, a provider of building efficiency, safety, and maintenance services, needed to better manage its mobile workforce and eliminate duplicative processes—particularly double entry of time and work orders for 58 field technicians—and required integration with their Viewpoint Vista ERP and reliable offline capability in the field. They selected FieldConnect, Inc.'s FieldAccess solution to address these challenges.

FieldConnect, Inc. implemented FieldAccess with Viewpoint Vista integration and offline mode, giving technicians immediate access to site history and eliminating re-entry. The deployment cut work-order entry time enough for technicians to complete 1–2 additional service calls per day, contributing to an approximately 17% increase in annual service revenue without adding headcount, halved invoice turnaround times (many invoices now processed in 24 hours or less), and improved customer satisfaction.

C&C Group

Chad Cillessen

Chief Information Officer