Case Study: Kapsch TrafficCom achieves Zero-Touch transport management with Fieldcode

Kapsch TrafficCom unifies field operations across 50+ countries with Fieldcode

Kapsch TrafficCom, a global provider of intelligent transport systems, faced operational challenges in managing its critical infrastructure across over 50 countries. Their predictive maintenance alerts were hindered by fragmented tools and manual workflows, leading to slow dispatch, siloed data, and a high administrative burden. This created a gap between their system intelligence and on-the-ground execution. To address this, they turned to Fieldcode and its Zero-Touch FSM solution.

By implementing Fieldcode's platform, Kapsch automated its field service management, enabling intelligent dispatching and providing real-time visibility into job status and SLA compliance. The solution standardized workflows for both internal and subcontractor teams and significantly reduced manual coordination. As a result, Fieldcode helped Kapsch bridge the gap between prediction and execution, accelerating response times and streamlining global service delivery without increasing administrative overhead.

Kapsch TrafficCom