Case Study: Hemmersbach boosts workforce productivity with Fieldcode FSM

Hemmersbach - Customer Case Study

Hemmersbach, a global IT service provider with over 5000 employees, faced the challenge of managing its extensive field workforce and external partner network. Their goal was to increase productivity by gaining full control over ticket distribution and monitoring, requiring a robust solution to handle millions of tickets annually. They turned to the vendor Fieldcode and its FSM software for a solution.

Fieldcode provided a solution that integrated Hemmersbach's entire partner network, automating processes and providing real-time monitoring through dashboards and PowerBI connections. This implementation allowed the company to manage external partners as seamlessly as its own internal resources. As a result, Fieldcode helped Hemmersbach achieve a 30% increase in workforce productivity and utilization.

Hemmersbach

Matthias Döhler

Senior Executive Partner