Case Study: TSI Power achieves faster service and major time savings with FieldCircle Zapium CMMS

How TSI Power increased ticket response time by 35% and saved 330 hours/year in planning work

TSI Power, a manufacturer of power protection and conversion products, faced significant operational challenges in managing service requests, quote approvals, spare parts inventory, and workforce scheduling. Their manual processes lacked automation and a single source of truth for data, leading to inefficiencies and a lack of visibility. To overcome this, they partnered with vendor FieldCircle to implement the Zapium CMMS solution.

FieldCircle implemented the Zapium CMMS to optimize TSI Power's workflows. The solution streamlined service request capturing and delegation, automated the quote approval process, and provided efficient spare parts management with improved visibility. This implementation achieved a 35% reduction in response time, saved 300 hours per year in workforce allocation planning, and increased overall workforce productivity by 18%.

TSI Power