Case Study: Velmon Service en Revisie digitalizes service operations and improves customer support with FieldBuddy

Velmon Service En Revisie eliminates manual timesheets with FieldBuddy in 2020

Velmon Service en Revisie, a company maintaining metalworking and woodworking machines across the Netherlands, faced challenges with manual processes. Their technicians manually registered travel time and mileage, and customers had no way to report faults directly. To improve transparency and efficiency, they partnered with FieldBuddy, implementing its service management software.

FieldBuddy provided a mobile app for technicians to digitally log all activities and a QR code portal for customers to report faults and check machine status. This solution eliminated manual timesheets, saving significant administrative time. A key result was that the QR portal became a contractual requirement for a client like the Ministry of Defence. FieldBuddy's implementation gave Velmon real-time control over field service and created more time for personal customer contact.

Velmon Service En Revisie