Case Study: United Care achieves paperless, faster work order processing with FieldBuddy

United Care takes on digitization with help from FieldBuddy

United Care, a company developing transfer tools for healthcare and welfare organizations, faced significant inefficiencies due to a heavily paper-based workflow. Their process for creating, distributing, and managing work orders and inspection reports was manual, leading to lost documents, unclear scans, and a massive administrative burden that hindered growth.

The vendor FieldBuddy implemented a digital solution featuring advanced checklists and a customer portal, integrated with their existing Exact Globe system. This eliminated all paper use, automated back-office processes, and allowed work orders to be created in just 10 seconds. The results included a 600% growth for United Care and a customer satisfaction score of 8, driven by the vastly faster delivery of digital reports.

United Care

Martijn van Asperen

Projectmanager Installation & Service