Case Study: Topline achieves faster, fully digital service orders with FieldBuddy

Topline Custom Countertops enlists the help of FieldBuddy

Topline Custom Countertops, a manufacturer of custom worktops based in Gelderland, faced challenges with its outdated, paper-based service order system. This inefficient process, which included mailing appointment confirmations, prevented them from meeting modern customer expectations for speed. They enlisted FieldBuddy to implement a digital field service solution to consolidate information and improve communication.

FieldBuddy provided a comprehensive solution that integrated with Topline's existing systems. It automated the reading of service orders from PDFs, enabled multilingual customer communications, and provided a digital platform for technicians. This made Topline's operations three times more efficient, gave technicians more time for jobs, and significantly increased customer satisfaction with the faster service.

Topline

Paul Slijkhuis

Service Department Head