Case Study: Xafax boosts field service efficiency with FieldBuddy

The transformation of Xafax: from hardware to software company

Xafax, a Dutch payment and ICT solutions provider, was facing challenges due to an outdated and manual field service process. Their previous custom-built app lacked automation and could not be personalized, which was a growing problem as the company expanded through acquisitions into Belgium. They needed a new field service solution that could integrate with their existing Exact Online system for inventory and financial management. They chose to implement the FieldBuddy asset and service management platform to address these issues.

FieldBuddy provided a complete digitization of Xafax's operations, featuring a deep integration with Exact Online. This integration automated the recording of used materials and provided intelligent order recommendations, leading to less required inventory. The implementation of FieldBuddy resulted in a dramatically more efficient workflow, including automated customer emails and the instant creation of work orders from service requests. The vendor's solution eliminated manual errors and provided the company with up-to-date data, allowing them to manage based on figures and achieve significant cost savings by working more efficiently.

Xafax

Bart Vet

Operations Manager