Case Study: DRU Fire saves time and digitizes field service with FieldBuddy

How DRU Fire successfully digitized field service with FieldBuddy

The customer, DRU Fire, an international manufacturer of fireplaces and stoves, faced challenges with an inefficient, paper-based field service process. Their manual system, which involved an Access database and a physical map for planning, was prone to errors and consumed significant time. DRU Fire sought a digital solution from FieldBuddy to manage its service operations across multiple countries and business units.

FieldBuddy implemented its field service management solution, including a custom integration with the DRU dealer portal and a dynamic digital map for its Dispatch Panel. This provided a unified system for handling service and warranty requests, improving planning and data accuracy. The results included saving technicians over five hours per week, significant paper savings, and the ability to inform customers three times faster, leading to greater employee enthusiasm and improved customer service.

DRU Fire

Paul Busser

Customer Service Manager