Case Study: Horequip Foodservice Architecture increases first-time fix rate with FieldBuddy

Horequip Foodservice Architecture raises first-time fix rate from 85% to 93% with FieldBuddy

Horequip Foodservice Architecture, a company that designs and builds commercial kitchens, faced a challenge in gaining insight into its individual technicians' performance. They lacked measurable data on their first-time fix rate and found it difficult to manage areas for improvement. The company was already using FieldBuddy's service management software for operational support but sought to enhance its use of the collected data.

FieldBuddy, in partnership with BI specialist Irixs, developed a custom reporting tool integrated with the company's ERP system. This solution provided monthly performance reports for each technician, which were then discussed in team meetings. As a result, Horequip increased its first-time fix rate from 85% to 93%, enabling technicians to actively work on their own development and providing demonstrably better service quality for customers.

Horequip Foodservice Architecture