Case Study: De Ridder achieves higher efficiency and better customer satisfaction with FieldBuddy

De Ridder boosts productivity 3x with FieldBuddy

De Ridder, a Dutch supplier of metalworking machines, faced challenges with heavy reliance on paper work orders, mistaken administration, and a lack of visibility into customer and machine history. To overcome these issues, they partnered with vendor FieldBuddy to implement its field service management software, including its Preventive Maintenance and Asset Management products, to digitize their operations.

The solution provided by FieldBuddy automated processes and provided dashboards and a user-friendly app for technicians. This resulted in a 3x increase in productivity and significant time and cost savings for De Ridder. The digitized system also ensured service contracts were completed and improved customer satisfaction by providing clear updates and proactive advice.

De Ridder