Case Study: Selco Elevators Ltd. improves service response times and operational visibility with FIELDBOSS

Selco Elevators Ltd. cuts invoice turnaround to 2-3 days with FIELDBOSS

Selco Elevators Ltd., the largest independent elevator manufacturer in the Greater Toronto Area, faced significant operational challenges. They relied on outdated, paper-based systems that obscured key business metrics and hindered their ability to scale and demonstrate value to customers. Seeking a fundamental change, Selco Elevators turned to FIELDBOSS, an end-to-end field service management solution built on Microsoft Dynamics 365, to integrate their workflows and gain real-time visibility.

By implementing FIELDBOSS, Selco achieved a fully integrated operational system. The solution streamlined processes from dispatch to invoicing, improved resource allocation through visual scheduling tools, and provided instant data synchronization. The results were substantial: FIELDBOSS paid for itself within months, reduced invoice delivery to customers from over a month to just a few days, and significantly improved cash flow and revenue by eliminating operational inefficiencies. The partnership with FIELDBOSS enhanced Selco's reputation by increasing professionalism and building stronger client relationships.

Selco Elevators Ltd.