Case Study: Selco Elevators Ltd. improves service efficiency and invoicing with FIELDBOSS

Selco Elevators Ltd. - Customer Case Study

Selco Elevators Ltd., the largest independent elevator manufacturer in the Greater Toronto Area, faced challenges scaling its operations due to outdated, paper-based systems. These systems created management difficulties, obscured key business metrics, and hindered the company's ability to demonstrate value to its customers. Recognizing the need for a fundamental change, Selco sought an end-to-end system to integrate workflows and provide real-time data, leading them to evaluate FIELDBOSS.

Selco implemented FIELDBOSS, a field service management solution built on Microsoft Dynamics 365, to create a single source of data integrity and automate its processes. The results included greatly improved dispatch-to-invoice times, reduced from over a month to just a few days, and better resource allocation through real-time visibility. FIELDBOSS paid for itself within months by improving efficiency, increasing revenue, and enhancing Selco's reputation with clients, providing an excellent return on investment.

Selco Elevators Ltd.

Stephen Taylor

Selco Elevators Ltd.