Case Study: March Elevator achieves scalable growth and leaner operations with FIELDBOSS

March Elevator scales from 300 to 1,200 units with FIELDBOSS

March Elevator, a third-generation independent elevator contractor in Toronto, faced a scalability challenge due to its reliance on paper-based systems and manual processes. When the leadership team aimed for significant growth in 2018, they needed a technology partner that offered more than just generic software. They required a solution built for the elevator industry that could eliminate manual workflows and provide a secure, future-proof foundation. After evaluating options, they chose the FIELDBOSS platform, built on Microsoft Dynamics 365, for its industry-specific focus and flexibility.

By implementing FIELDBOSS, March Elevator modernized its entire operation. The solution provided a fully integrated, cloud-based system that streamlined work orders, scheduling, and field service via a mobile app for technicians. This partnership with FIELDBOSS yielded substantial results, enabling the company to scale from 300 to over 1,200 contracted elevator units without proportionally increasing its administrative staff. The leaner operations and real-time data provided by FIELDBOSS allowed the team to improve efficiency and maintain high service quality during a period of rapid growth.

March Elevator Limited