Case Study: Liftec Express builds a stronger field service operation with FIELDBOSS

Liftec Express goes live in 3 months with FIELDBOSS

Liftec Express, a UK-based lift service and maintenance company, faced a critical operational challenge after separating from its parent company, Otis. It needed to quickly establish an independent operating foundation and replace a fragmented system that caused slow processes, poor mobile connectivity for field engineers, and significant delays across sales, service, and finance. The company partnered with vendor FIELDBOSS to implement a new field service platform built on Microsoft Dynamics 365 Business Central with Resco for mobile capabilities.

FIELDBOSS delivered a fast and focused implementation with change management support from Fluid IT Consulting. The solution provided a more connected operating environment, leading to immediate results such as new contracts being entered in minutes instead of hours and purchase orders being created much faster. Field engineers adopted the intuitive mobile system with confidence, enabling faster information flow and a more responsive service experience for customers. The successful go-live with no major business disruption gave Liftec Express a stronger foundation for future growth as an independent company.

Liftec Express